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Arhaus (ARHS) investor relations material
Arhaus Morgan Stanley Global Consumer & Retail Conference 2025 summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Business overview and differentiation
Operates as a high-end, design-led furnishings brand with a resilient model and affluent, engaged clientele.
Over 90% of products are exclusive, designed in-house, and sourced through long-term artisan partnerships.
Omnichannel approach includes 100+ showrooms, e-commerce, in-home design, and a growing trade business.
Free interior design services drive order values four times higher than non-designer transactions.
Trade channel, serving third-party designers, is a major growth area.
Recent performance and demand drivers
Q3 saw strong growth, with July up 15.7% in demand and September achieving record sales and customization.
Fall 2025 collection and catalog launch drove significant upside, with record newness and trade business.
Customization and large assortment, including 600+ fabrics, are key differentiators.
Demand is less tied to housing turnover, more to wealth effect and home equity among affluent clients.
Healthy replacement and renovation cycles continue despite lower housing turnover.
Digital transformation and AI initiatives
Undergoing an $30M digital transformation to modernize tech stack, improve scalability, and enhance EBITDA margins.
AI is integrated as an enabler for personalized experiences, product recommendations, and operational efficiency.
New ERP, transportation, and order management systems to drive ROI, with go-live targeted for Q1 2027.
Expected benefits include $8M/year SG&A savings by 2028, $4-5M/year transportation savings, and improved internal controls.
Strong executive sponsorship, dedicated teams, and robust change management to minimize execution risk.
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