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C. H. Robinson Worldwide (CHRW) investor relations material
C. H. Robinson Worldwide UBS’s 2025 Global Technology and AI Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.UBS’s 2025 Global Technology and AI Conference summary3 Dec, 2025
Business overview and operating model
Operates as a large-scale logistics provider, brokering transactions between shippers and carriers in a two-sided marketplace, handling 37 million shipments annually with over 83,000 customers and 450,000 carriers.
Focuses on both domestic freight brokerage and global forwarding, leveraging a lean operating model and continuous improvement culture.
Transformation efforts have centered on supercharging people and technology, with a strong emphasis on internal system development and domain expertise.
AI strategy and productivity gains
Adopted generative AI and is now moving into agentic AI, automating manual processes like quoting, resulting in a 40% productivity increase since late 2022.
AI-driven quoting reduced processing time from 15–17 minutes to about 30 seconds, enabling response to 100% of quote requests versus 65% previously.
Productivity is measured as shipments per person per day (freight brokerage) and files per person per month (global forwarding), with AI driving significant improvements.
AI benefits are visible in revenue growth, gross margin, and operating margin expansion, with a focus on sustainable, enterprise-wide gains.
Technology stack and AI infrastructure
Uses Microsoft Azure as the primary cloud and LLM provider, with optionality to use Gemini (Google) and Claude (Anthropic) for specific workloads.
Systems are architected with an abstraction layer, allowing seamless switching between LLMs for optimal price-performance without workflow disruption.
Token usage for AI workloads increased 10x year-over-year while costs dropped 25%, benefiting from industry-wide AI infrastructure investments.
Database infrastructure includes Microsoft SQL Server and Snowflake, but heavy traffic is mostly cached and compute-intensive tasks are handled outside the data warehouse.
How do you achieve 10x AI usage with 25% cost reduction?
How does your builder culture create competitive moats?
How will Agentic AI drive exponential productivity?
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Next C. H. Robinson Worldwide earnings date
Q4 20255 Feb, 2026
Next C. H. Robinson Worldwide earnings date
Q4 20255 Feb, 2026
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Frequently asked questions
Third-Party Logistics
C.H. Robinson is an American company headquartered. It is a transportation company focused on third-party logistics. C.H. Robinson offers freight transportation, warehousing, and related management & services. Its offers for customers include transportation by road, air, ocean, rail, and intermodal solutions. The company is active throughout the Americas, Europe, and Asia, and has its headquarters in Eden Praire, Minnesota.
Founded as a Wholesaler
Founded in 1905, C.H. Robinson began its journey in Grand Forks, North Dakota, originally operating as a wholesale produce company. Over the subsequent decades, the company strategically expanded its service portfolio, gradually transitioning its core focus towards logistics. This evolution was marked by key developments, such as the inclusion of transportation and freight brokerage services. By the late 20th century, C.H. Robinson had firmly established itself as a prominent third-party logistics provider, broadening its operations across continents. Its consistent growth and development are reflected in its vast global network and comprehensive service offerings today, ranging from freight forwarding to intricate supply chain solutions, making it a significant player in the international logistics landscape.
Third-Party Logistics
Third-party logistics (3PL) refers to a business model where companies outsource elements of their distribution and fulfillment services to a specialized provider. In the context of C.H. Robinson, the company offers a comprehensive suite of logistics and supply chain management services. Clients approach C.H. Robinson to manage and optimize these aspects of their supply chain, allowing them to focus on their core business operations. In essence, C.H. Robinson acts as an intermediary between shippers (clients with goods to move) and carriers (entities that transport goods), ensuring smooth and timely logistics operations.
Worldwide Shipping
C.H. Robinson operates extensively on a global scale. Its wide geographical reach allows for the movement of goods across borders with ease, something that the company also uses as a selling point for its customers. Crossing borders with goods can be complex and time-consuming, and by utilizing a company like C.H. Robinson, its customers ensure that everything runs smoothly and according to protocol. Companies with a similar operational model as C.H. Robinson include names such as J.B Hunt and XPO Logistics.
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