Calix (CALX) investor relations material

Strategic transformation, mission, and platform innovation

• Transitioned from hardware-only to AI-native platform, launching Calix 3.0 in March 2026 after 2.5 years of development, with all customers migrated to the new platform.

• Strategic alliances, including a partnership with Google Cloud, enable global expansion, private cloud instances, and platform innovation, moving away from Amazon due to competitive concerns.

• Over $2 billion invested in R&D over 15 years, processing over a petabyte of data daily to deliver actionable insights and expand solutions.

• Mission shifted to enabling customers to transform operations and accelerate experiences through AI, with a focus on customer-driven innovation and workflow transformation.

• Platform supports vertical integration across consumer, small business, MDU, hospitality, and events, expanding the addressable market to over $32.9B and enabling rapid market entry.

Platform development and product innovation

• Agent Workforce toolkit and SmartMDU solutions launched, accelerating automation, customer engagement, and operational efficiency.

• Rapid feature innovation with significant increases in features delivered annually.

• AI-driven workflows and agentic capabilities optimize marketing, operations, support, and network performance, with new features rolling out throughout 2026.

• Attach rate for platform features is 45%, with a goal to reach 100% by leveraging AI to empower staff and automate workflows.

• SmartLife solutions activated in over 46% of subscriber households by 2025.

Customer success and market expansion

• Customer success aligned to priorities: optimizing business, building networks, and launching new services, with high customer satisfaction and strong renewal rates.

• Expansion into MDU, hospitality, and global tier one markets, with North American MDU TAM estimated at $10 billion.

• AI adoption drives a 75% reduction in employee prep time and a 203% increase in client engagement volume.

• Customers report significant improvements in NPS, operational efficiency, and profitability, with rapid deployment and community impact.

• Enhanced operational readiness and technical execution support faster market growth and subscriber expansion.