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Capita Trading Update summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Trading Update summary12 Dec, 2025
Revenue and business performance
Adjusted revenue remained broadly consistent with the first half, with Public Service growing 4.0% but moderating in the second half due to client-driven delays.
Contact Centre revenue declined 18.3% due to prior contract losses and volume reductions, especially in telecommunications.
Pension Solutions saw improved growth in the second half, achieving 1.5% year-to-date growth.
Regulated Services revenue dropped 14.3% as planned contract handbacks continued, finalizing exit from this sector.
Full-year expectations: Public Service growth slightly below mid-single digit, high-teen reduction in Contact Centre, and low-single digit growth in Pension Solutions.
Strategic and operational progress
Achieved £250m in annualized cost savings, enhancing competitiveness through AI investment.
Launched AI Catalyst Stack to operationalize AI at scale, aiming to be the first AI-enabled business process outsourcer.
Settled with the ICO regarding the March 2023 cyber incident.
Signed final transition agreement for remaining closed book Life & Pensions contracts.
Contract pipeline and innovation
Unweighted contract pipeline increased 41% since half year, reaching £16.5bn, the highest in several years.
£3.5bn of pipeline opportunities have a strong technology component.
AI Catalyst Lab launched, focusing on 12 areas including customer service and operational support, with over 130 agents now active.
Catalyst Lab received more than 550 opportunities and use cases since launch, shaping future innovation.
AI Catalyst Stack for customers leverages operational expertise and partnerships to embed AI in critical services.
How does pipeline growth translate to revenue?
AI Catalyst Stack's revenue generation plan
How unchanged guidance despite revenue shifts?
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Frequently asked questions
Capita plc operates a range of consulting and outsourcing services through its three divisions: Public Services, Experience and Portfolio. Recognised for its experience and expertise in delivering innovative solutions for many large public sector clients across the UK, Capita offers an integrated portfolio of services that includes consultancy, digital and software products and services. Across not-for-profit trading companies, local authorities, central government departments, health and other sectors, Capita has helped customers to deliver value for money while improving their operational efficiency.
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