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eGain Q1 2026 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q1 2026 earnings summary12 Nov, 2025
Executive summary
Fiscal Q1 2026 delivered 8% year-over-year revenue growth to $23.5 million, driven by a 10% increase in SaaS revenue and robust AI Knowledge product performance.
AI Knowledge ARR grew 23% year-over-year, now representing 60% of SaaS ARR, with net retention rate at 112%.
Major product launches at the Solve 25 event included AI Knowledge Method, AI Agent 2, and Composer, generating strong customer and partner interest.
Leadership team expanded with key hires in marketing, product marketing, and finance to support growth initiatives.
Financial highlights
SaaS revenue reached $21.9 million (93% of total), up 10% year-over-year; professional services revenue was $1.6 million, down 19%.
Non-GAAP gross margin improved to 76% from 70% a year ago; GAAP gross margin was 75%.
Non-GAAP net income was $4.7 million ($0.17/share), up from $1.3 million ($0.04/share) last year; GAAP net income was $2.8 million ($0.10/share).
Adjusted EBITDA margin was 21%, up from 6% a year ago.
Operating cash flow was $10.4 million (44% margin), up from $1 million (4% margin) last year; cash and equivalents ended at $70.9 million.
$1.5 million in stock repurchased during the quarter.
Outlook and guidance
Q2 2026 revenue expected between $22.3M–$22.8M, with sequential decline due to sunsetting messaging platform and government shutdown impacts.
Q2 GAAP net income guidance: $1.2M–$1.7M ($0.04–$0.06/share); non-GAAP net income: $1.9M–$2.4M ($0.07–$0.08/share); Adjusted EBITDA: $2.7M–$3.2M (12%–14% margin).
FY 2026 revenue expected at $90.5M–$92M, with GAAP net income of $3.5M–$5M and non-GAAP net income of $8.3M–$9.8M.
Adjusted EBITDA for FY 2026 projected at $10.4M–$11.9M (11%–13% margin).
Diluted shares outstanding expected at 28.8M for Q2 and full year, impacting EPS guidance by 1%.
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Q2 202612 Feb, 2026
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Frequently asked questions
eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. The company's digital-first customer engagement solutions include eGain Digital Customer Engagement Hub that enables companies to sell online; deliver multi-channel customer service and support through chatbots and human agents; deliver digital expertise to share knowledge across employees, customers, and partners; and offers omni-channel interaction management capabilities from a centralized location.
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