Flight Centre Travel Group (FLT) investor relations material

Investment highlights and business model

• Enduring demand and record transaction values reflect the strength of diversified leisure and corporate segments, supported by a multichannel strategy.

• Core assets include customer loyalty, proprietary data, brand equity, differentiated products, human expertise, and strong supplier relationships.

• Portfolio spans mass market, luxury, specialist, and corporate travel, with brands covering flights, cruises, tours, events, and financial services.

Market environment and resilience

• Travel sector remains resilient, with short-term downturns typically followed by strong rebounds, as seen post-SARS and GFC.

• Current geopolitical turmoil impacts leisure more than corporate, with mass-market bookings most disrupted but luxury demand rerouted rather than lost.

• Corporate bookings remain stable, with no significant cancellations or softening observed.

Operational response and customer engagement

• Crisis management leverages experienced staff, proactive customer outreach, and creative rerouting, resulting in record Net Promoter Scores.

• 20% increase in reactivated customers in March 2026 as tensions escalated.

• Agents resolve complex travel issues quickly and help customers adapt to changing airline services.