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Maplebear (CART) investor relations material

Maplebear 53rd Annual Nasdaq Investor Conference summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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53rd Annual Nasdaq Investor Conference summary9 Dec, 2025

Key business insights and competitive positioning

  • Emphasizes a unique value proposition combining selection, quality, affordability, and convenience, with 1,800 retailers and white-label solutions for over 350 partners.

  • 75% of orders are on-demand, with a median delivery time under 90 minutes and 25% delivered in under 30 minutes.

  • Double-digit growth sustained for seven quarters, attributed to competitive advantages and customer-centric offerings.

  • Serves a broad income spectrum, including EBT SNAP users, and works with retailers to encourage price parity for affordability.

  • Over 80% of GTV is non-exclusive, and enterprise relationships drive continued double-digit GTV growth even after exclusivity ends.

Enterprise and technology strategy

  • Enterprise business, now 20% of operations, leverages a single tech stack for both marketplace and enterprise, enabling rapid feature deployment.

  • Recent launch of AI solutions, including partnerships with major retailers like Kroger, to provide advanced technology and personalized experiences.

  • Enterprise relationships are sticky due to deep integration, offering unique market access not available to traditional competitors.

  • Investments in AI and R&D are ongoing, with a focus on expanding services and driving future growth.

Agentic and AI-driven personalization

  • Rapid progress toward agentic grocery shopping, integrating external context and personal preferences for seamless, personalized experiences.

  • Utilizes data from 1.5 billion orders to enhance personalization, considering dietary needs, allergies, and shopping behaviors.

  • Integration with GPT and adaptive approach to AI ensures presence wherever customers engage, leveraging proprietary data for differentiation.

  • Focus on customer engagement and behavior, with a belief that vertical expertise and data depth provide a lasting advantage.

Progress on retailer price parity adoption
Key gating factors for Agentic grocery adoption
Shopper efficiency impact on consumer pricing
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Frequently asked questions

Maplebear Inc., doing business as Instacart, is a North American technology company that specializes in grocery delivery and pick-up services. It operates in the United States and Canada, offering its services via a website and mobile app. Customers can order groceries and other household items from participating retailers, with the shopping and delivery being handled by personal shoppers. Instacart's platform provides a convenient solution for consumers looking to save time on grocery shopping, catering to a wide range of products including food, alcohol, consumer health items, pet care, and ready-made meals. The company is headquartered in San Francisco, California, and its shares are listed on the Nasdaq stock exchange.

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