Maplebear (CART) investor relations material

Key business insights and competitive positioning

• Emphasizes a unique value proposition combining selection, quality, affordability, and convenience, with 1,800 retailers and white-label solutions for over 350 partners.

• 75% of orders are on-demand, with a median delivery time under 90 minutes and 25% delivered in under 30 minutes.

• Double-digit growth sustained for seven quarters, attributed to competitive advantages and customer-centric offerings.

• Serves a broad income spectrum, including EBT SNAP users, and works with retailers to encourage price parity for affordability.

• Over 80% of GTV is non-exclusive, and enterprise relationships drive continued double-digit GTV growth even after exclusivity ends.

Enterprise and technology strategy

• Enterprise business, now 20% of operations, leverages a single tech stack for both marketplace and enterprise, enabling rapid feature deployment.

• Recent launch of AI solutions, including partnerships with major retailers like Kroger, to provide advanced technology and personalized experiences.

• Enterprise relationships are sticky due to deep integration, offering unique market access not available to traditional competitors.

• Investments in AI and R&D are ongoing, with a focus on expanding services and driving future growth.

Agentic and AI-driven personalization

• Rapid progress toward agentic grocery shopping, integrating external context and personal preferences for seamless, personalized experiences.

• Utilizes data from 1.5 billion orders to enhance personalization, considering dietary needs, allergies, and shopping behaviors.

• Integration with GPT and adaptive approach to AI ensures presence wherever customers engage, leveraging proprietary data for differentiation.

• Focus on customer engagement and behavior, with a belief that vertical expertise and data depth provide a lasting advantage.