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Paycom Software Barclays 23rd Annual Global Technology Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Barclays 23rd Annual Global Technology Conference summary10 Dec, 2025
Business performance and client satisfaction
Achieved strong recurring revenue growth of 10% and Adjusted EBITDA of 43% this year, with high client satisfaction and retention rates driven by enhanced service and automation initiatives.
Clients who left for lower-cost alternatives returned due to higher total cost of ownership and lack of automation elsewhere.
Service levels, measured by client satisfaction, are at their highest, supporting improved retention and upsell opportunities.
Focus remains on delivering full-solution automation and maximizing client value realization.
No significant macroeconomic headwinds observed impacting client employment or business performance.
Growth strategy and sales expansion
Plans to double down on sales growth, targeting increased market share from the current 5% of the addressable market.
Intends to open several new offices over the next two to three years, with a focus on both expanding in existing cities and entering new markets.
Sales capacity will be increased by hiring more salespeople and developing current staff, aiming for higher productivity across all offices.
Identified up to 100 potential office territories, with 55 currently open and more expected as management capabilities improve.
Leadership is directly involved in refocusing and aligning the sales organization for the next phase of growth.
Product innovation and automation
Continued investment in automation, with products like IWant and Gone streamlining routine HR and payroll decisions, reducing manual intervention.
IWant interface has simplified user experience, leading to higher adoption and satisfaction, and is expected to drive retention and new client acquisition.
Automation of time-off requests and shift management has improved operational efficiency and reduced nonproductive labor costs.
Single database architecture enables seamless integration of HR functions, differentiating from competitors using multiple systems.
Product roadmap includes further automation and decision logic enhancements through 2026.
What's the plan for new office expansion?
How does decision logic create client ROI?
How does Paycom's AI approach differ?
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Next Paycom Software earnings date
Q4 202511 Feb, 2026
Next Paycom Software earnings date
Q4 202511 Feb, 2026
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Frequently asked questions
Paycom Software, Inc. provides cloud-based human capital management (HCM) software delivered as a single-tenant, SaaS application. Paycom empowers clients to effectively navigate the (complexities) of human capital management and provides HR, payroll and time and labor management solutions that enable businesses to optimize the complete employment life cycle from recruitment to retirement.
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