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Twilio (TWLO) investor relations material

Twilio Q1 2026 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Q1 2026 earnings summary30 Apr, 2026

Executive summary

  • Q1 2026 revenue reached $1.41 billion, up 20% year-over-year, with 16% organic growth, driven by increased usage, AI adoption, and higher A2P messaging fees.

  • Non-GAAP income from operations was $279 million, up 31% year-over-year; GAAP income from operations was $108 million, up 366%.

  • Free cash flow was $132 million, with a 9% margin, and net income rose to $90.1 million.

  • Dollar-Based Net Expansion Rate improved to 114%, reflecting strong customer expansion.

  • Multi-year transformation and innovation in AI and software add-ons drove operational improvements and industry recognition.

Financial highlights

  • Q1 revenue: $1.41 billion, up 20% year-over-year (16% organic); non-GAAP gross profit: $697 million, up 16%.

  • Non-GAAP gross margin: 49.6%; GAAP gross margin: 49%; non-GAAP operating margin: 20%.

  • GAAP net income per diluted share: $0.57; non-GAAP net income per diluted share: $1.50.

  • Stock-based compensation expense was $137 million, representing 10% of revenue.

  • Completed $253 million in share repurchases; $892–$900 million remains authorized.

Outlook and guidance

  • Q2 2026 revenue guidance: $1.42–$1.43 billion (15.5%–16.5% reported, 10%–11% organic growth).

  • Full-year 2026 revenue growth guidance raised to 14%–15%; organic growth to 9.5%–10.5%.

  • Full-year non-GAAP income from operations and free cash flow guidance raised to $1.08–$1.1 billion.

  • Carrier fee increases expected to reduce non-GAAP gross margin by ~200 basis points year-over-year.

  • Potential release of U.S. deferred tax asset valuation allowance in 2026 could result in a material tax benefit.

Rationale for ending Active Customer reporting
Role of Conversation Relay in recent AI wins
Messaging revenue mix and reclassification
Explain FCF decline despite higher GAAP income
Factors driving the YoY DBNE expansion
A2P fee impact on organic revenue calculation
AI impact on Voice vs Messaging growth
Carrier fee impact on FY26 gross margins
Twilio neutrality vs CRM-based AI agents
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