UDR (UDR) investor relations material

Opening remarks and strategic focus

• Emphasis on value creation through operations, continual innovation, and capital allocation, leveraging data to drive cash flow and margin expansion.

• Mission centers on converting data into actionable insights for better operational and capital allocation decisions.

Operational performance and data-driven initiatives

• Turnover reduced by 800 basis points over recent years, outperforming peers and translating to $12–$14 million in annual cash flow.

• Over 1 million pieces of customer feedback data collected daily, used to build sentiment scores and tailor renewal pricing.

• Renewal rent growth targeted at 5–6% for Q1 and Q2, with aggressive pricing strategies based on resident data and experience.

• Centralized operations and standardized renewal processes enhance consistency and pricing power.

Market environment and demand trends

• Leasing season has shortened, with notable decline in 18–30-year-old renter traffic, impacting demand patterns.

• Strategy includes shifting lease expirations to avoid peak supply periods and capitalize on pricing during abbreviated leasing seasons.

• Strongest performance seen in San Francisco (8% blends), New York (6%), and Dallas, with occupancy rates above 97%.

• Expectation for market recovery to become more localized, with green shoots emerging in specific markets as supply and job growth normalize.