ACV Auctions (ACVA) Citi’s 2025 Global Technology, Media and Telecommunications Conference summary

Product and technology strategy

• Expanded product suite supports both franchise and independent dealers, enabling faster auctions and broader pricing tools.

• Value-added services like transportation and capital solutions enhance dealer confidence and efficiency.

• Early-stage commercial customer focus leverages the same platform, adding new software and reconditioning capabilities.

• Pricing engine investment is central, powering products like ClearCart, No-Reserve Auction, and Project Viper.

• Predictive pricing now achieves within $150 of retail and $100 of wholesale value, driving competitive advantage.

Go-to-market evolution and dealer adoption

• Dual approach targets both individual stores and major dealer groups at the corporate level.

• New products like No-Reserve Guarantee Auction triple bidder activity and attract both sellers and buyers.

• Go-to-market now involves C-level and ownership, not just used car managers, due to broader problem-solving.

• Share gains increasingly come from higher-level relationships, with significant growth in these channels year over year.

• Product suite helps break into markets with entrenched physical auction loyalties, increasing wallet share.

Project Viper and operational efficiency

• Project Viper uses advanced scanning towers for rapid, detailed vehicle appraisals and condition reports.

• Enables faster inspections, more efficient use of inspectors, and supports both dealer and commercial business.

• Pilots underway, with plans to expand to hundreds of rooftops and remarketing centers next year.

• Supports upselling fixed operations and accelerates online retail photo availability.

• Expected to significantly reduce inspection times and increase throughput.