Ally Financial (ALLY) 2026 RBC Capital Markets Global Financial Institutions Conference summary

Macro environment and business positioning

• Consumer trends remain resilient, with favorable delinquency and loss metrics driven by improved underwriting and servicing changes.

• Application and origination volumes are up despite industry-wide declines in new car sales, reflecting strong dealer relationships.

• Focus on core franchises and reduction of unsecured lending and interest rate risk have strengthened the business.

• Streamlined operations and disciplined expense management position the organization to navigate macro uncertainty.

• Company culture emphasizes agility, efficiency, and customer experience.

Technology and AI initiatives

• AI is being piloted in servicing operations, notably in early-stage collections, with positive initial results.

• AI tools are used for call summarization and are available to all employees in a controlled environment.

• Centralized data platform supports AI scalability, with a strong focus on data governance, privacy, and security.

• AI is viewed as both an efficiency driver and a means to enhance customer experience.

Financial performance and guidance

• Pre-tax income rose 55% in 2025, CET1 increased by 120 basis points, and tangible book value per share grew 19% over three years.

• Controllable expenses have been flat or down for three consecutive years.

• No changes to margin or NIM guidance since January; asset mix is shifting toward higher-yielding loans.

• Lease terminations are impacting NIM, but effects are anticipated and factored into guidance.

• Confident in achieving and sustaining mid-teens ROTCE by 2026, driven by NIM, low NCOs, and expense control.