Amdocs (DOX) Status update summary

Introduction and context

• The session focused on the launch and deep dive of aOS, a new agentic operating system tailored for the telco industry, emphasizing generative AI adoption and business outcomes.

• The event included presentations, interactive demos, and a Q&A with analysts, highlighting the company's outcome-driven approach and strategic partnerships.

aOS platform evolution and differentiation

• aOS is an evolution from the earlier amAIz platform, incorporating learnings and expanding capabilities to meet customers at various stages of AI adoption.

• The Cognitive Core is central, leveraging decades of telco expertise, deep data models, and context engineering for high accuracy and low latency.

• The platform is modular, allowing integration at multiple levels, supporting both large and small clients with varying readiness and needs.

Business outcomes and customer impact

• Demonstrated significant improvements in customer experience metrics, such as 135% NPS increase, 40% reduced wait times, and faster payments.

• aOS enables rapid, context-aware customer interactions, reducing call handling from 12-14 minutes to 45 seconds.

• Adoption is driving modernization, with clients updating legacy systems to fully leverage generative AI and digital twin capabilities.