BrightSpring Health Services (BTSG) Leerink Global Healthcare Conference 2026 summary

Operational efficiency and technology initiatives

• Embedded a lean culture with formalized training and over 100 efficiency projects across business units.

• Centralized procurement team leverages scale for supplier negotiations and cost savings.

• Significant investments in automation and AI, with a dedicated CTO and internal AI team, targeting seven to eight key initiatives for 2026.

• Multi-year initiatives focus on process improvement, real-time data, and maximizing automation where feasible.

Specialty and pharmacy segment growth

• Sustained double-digit growth in specialty pharmacy, driven by new brand launches, especially in oncology and rare therapies.

• Growing fee-for-service business with pharma, including service and data agreements.

• Market share gains outpacing industry growth, supported by LDD launches and generic conversions.

• National presence and high service levels have established preferred partner status with manufacturers.

Salesforce and market strategy

• Ongoing investment in clinical liaisons, shrinking territories for higher touch and education in prescriber offices.

• Enhanced focus on quality metrics and patient journey, with 15 years of data supporting service excellence.