CCC Intelligent Solutions (CCC) Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Business overview and market position

• Operates a mission-critical SaaS AI platform focused on U.S. auto claims, connecting insurers, repair facilities, parts suppliers, and car manufacturers to streamline claim resolution and automation.

• Platform includes 300 insurance companies, 30,000 repair facilities, 6,000 parts suppliers, and all major car manufacturers.

• Expanded into disability and workers' comp markets through the acquisition of EvolutionIQ, leveraging AI for claim resolution in new verticals.

• U.S. total addressable market (TAM) is $15 billion, with $7 billion immediately addressable by current products; current run rate revenue is $1 billion.

AI, data, and competitive differentiation

• Proprietary datasets, including $2 trillion in historical data and $1 billion in daily claims, power AI models and recommendations deeply embedded in client workflows.

• Network scale and ecosystem integration create a strong competitive moat, benefiting all platform participants and making replication difficult.

• AI solutions are not just insights but actionable recommendations, driving operational decisions for clients.

• Gross dollar retention is 99%, highlighting platform stickiness and high client satisfaction.

Growth, product innovation, and financial performance

• Emerging solutions portfolio, including Estimate STP and subrogation tools, represents 4% of revenue and is growing at 70% year-over-year.

• Estimate STP uses computer vision AI for automated repair estimates; currently, 5% of claims run through it, with some clients at 20% adoption.

• Products are priced on an ROI basis, typically offering a 5-to-1 cost benefit for clients.

• Growth algorithm shifting from new logo acquisition (historically 30% of growth) to cross-sell/up-sell (now 80% of growth), reflecting market leadership.

• EBITDA margins expanded by 200 basis points, with a medium-term target of 45% and ongoing productivity improvements.