Citigroup (C) Bank of America Financial Services Conference 2026 summary

Leadership perspective and priorities

• Incoming CFO brings 20 years of global, cross-functional experience, emphasizing risk management and execution focus.

• Key priorities are driving consistent higher returns and excellence in execution, with a focus on accountability and sustainable results.

• Emphasizes a beginner’s mindset to identify new opportunities and improve returns, with more details to be shared at Investor Day.

• Recent performance in U.S. Personal Banking showed improved returns, with a focus on making gains sustainable.

Consumer and macroeconomic outlook

• Expects continued constructive global growth in 2025, with moderate growth in Europe and resilience in the U.S. consumer sector.

• U.S. consumer spending and credit quality remain stable, with less bifurcation between affluent and non-affluent segments than in prior years.

• Maintains a cautious approach, monitoring risks like geopolitics, policy changes, and unemployment.

Regulatory and business environment

• Opposes proposed APR caps, citing potential negative impacts on credit availability, especially for lower-income consumers.

• Highlights long-standing efforts to support affordability, such as no-fee products and elimination of overdraft fees.