Comcast (CMCSA) New Street BCG Connectivity Conference summary

Network transformation and competitive positioning

• Over 64 million homes passed and operations in 39 states, with the largest gig network in the nation, outpacing fiber competitors in reach and scale.

• Unique virtualized and disaggregated network architecture enables rapid innovation, seamless fiber optionality, and gig symmetrical services.

• Embedded AI provides real-time network visibility, disruption detection, and self-healing capabilities, enhancing reliability and speed.

• Largest Wi-Fi network in the country supports converged services over Wi-Fi and 5G, delivering gig speeds wirelessly and wired.

• 99% of the network is already fiber, making the distinction between fiber and coax largely irrelevant due to advanced technology.

Project Genesis implementation and technology upgrades

• Project Genesis is a multi-phase network transformation, over 50% complete, targeting 70% completion by year-end and full rollout beyond.

• Mid-split architecture enables multi-gig and more symmetric speeds, with AI-driven optimization down to individual homes.

• DOCSIS 4.0 FDX services are being deployed, leveraging edge compute devices with embedded AI for real-time diagnostics and upgrades.

• Millions of homes already connected to DOCSIS 4.0, with further expansion planned through 2026.

• Upgrades are capital-efficient, costing less than $200 per home, and leverage existing infrastructure for rapid deployment.

Customer experience and product evolution

• New advanced gateway devices with Wi-Fi 7 will support up to 300 devices and enable seamless multi-gig services.

• Customers will naturally migrate to new gateways as part of ongoing product evolution, not through forced upgrades.

• AI automates over 99.7% of software changes, reducing errors and improving reliability.

• Low-lag services outperform fiber in latency, enhancing user experience for gaming, streaming, and work-from-home.