Insurance Australia Group (IAG) AGM 2025 summary

Opening remarks and agenda

• The meeting was formally opened with a Welcome to Country, reflecting ongoing commitments to reconciliation and Indigenous engagement.

• The agenda included financial performance, board elections, remuneration, and shareholder questions.

• Voting procedures and safety protocols were outlined for both in-person and online attendees.

Financial performance review

• Net profit after tax rose to $1,359m, up from $898m in FY24, with insurance profit at $1,743m and a margin of 17.5%.

• Gross written premium increased to $17,106m from $16,400m in FY24, reflecting 4.3% growth.

• Return on equity reached 19.4%, and total shareholder return was 125% over three years and 30.7% for FY25.

• $10.2bn in claims paid, with a 98% settlement rate for Australian retail customers.

• A final dividend of $0.19 per share (40% franked) and a full-year dividend of $0.31 per share (65% payout ratio) were declared, up 14.8% from FY24.

Strategic initiatives and plans

• Two major alliances: $855m, 25-year deal with RACQ (completed) and $1.3bn deal with RACWA (pending approval).

• Retail Enterprise Platform now supports over 5m customer policies and four direct brands.

• Technology transformation continues with Retail and Commercial Enterprise Platforms to drive efficiency and growth.

• FY26 guidance targets 10% GWP growth and insurance profit of $1,550m–$1,750m, assuming no material adverse macroeconomic changes.

• Focus on organic and inorganic growth, efficiency improvements, and capital allocation.