International Money Express (IMXI) Investor Day 2025 summary

Strategic vision and business evolution

• Transitioning from a remittance-focused company to a broader financial services provider, leveraging a strong omnichannel model that integrates both retail and digital channels for underserved and unbanked consumers.

• Retail remains a core focus, especially in underpenetrated western U.S. states and key Latin American corridors, with targeted agent expansion and data-driven market share strategies, growing market share from single digits in 2015 to over 20% by 2023.

• Digital business is now as or more profitable per transaction than retail, with significant investments in marketing, technology, and user experience to accelerate digital adoption and efficiency.

• New product initiatives include microloans, payroll solutions, digital banking, neobank, payroll cards, stablecoin solutions, and B2B Wires-as-a-Service, aiming to deepen customer relationships and diversify revenue streams.

• International expansion, particularly in Europe and the U.K., is underway, leveraging passportable licenses, acquisitions like i-Transfer (EU) and Inara (UK), and adapting to local digital adoption trends.

Financial guidance and growth outlook

• Revenue grew at a 20% CAGR from 2015 to 2024, reaching $659M in 2024, with adjusted EBITDA of $121M (18% margin).

• Retail revenue is projected to grow at an 8% CAGR from 2021 to 2025, with digital revenue expected to grow over 100% from 2024 to 2025, driven by a $9 million digital marketing investment and improved unit economics.

• 2025 guidance: revenue of $657.5M–$677.5M, adjusted EBITDA of $113.8M–$117.3M, and adjusted diluted EPS of $2.09–$2.26.

• 2027 targets: $800M+ revenue, $150M+ adjusted EBITDA, and $3.35+ adjusted diluted EPS, with digital projected to reach 16% of total revenue by 2027 and 25% by 2029.

• Over $250 million in free cash is projected to be generated from 2025 to 2027, supporting buybacks, M&A, and further growth investments, with a CAPEX-light business model and strong balance sheet (1.3x debt/EBITDA as of 2024).

Technology, operations, and compliance

• Proprietary technology enables rapid, reliable transactions and superior customer service, with a focus on UI/UX, scalability, and digital-first strategies.

• Data-driven decision-making underpins agent selection, pricing, and operational efficiency, with new tools like the SOMA agency app enhancing partner insights.

• Robust compliance and risk management programs, tailored to the business model, support strong banking relationships and regulatory trust, enabling fast product launches and secure operations.

• Customer service benchmarks include sub-four-second call response times, multilingual support, and an industry-leading call center with 650+ employees.

• Cybersecurity investments, advanced analytics, real-time compliance monitoring, and a new CTO role reinforce the company’s commitment to secure, scalable digital growth.