Intouch Insight (INX) Q2 2025 earnings summary

Executive summary

• Recurring services revenue grew 5% year-over-year to $5.5M, offsetting lost acquired customer revenue.

• Total revenue declined 12% to $6.5M due to the absence of merchandising revenues.

• Gross margin improved to 50.4% from 41.7% year-over-year, attributed to the revenue mix shift.

• Operating loss of $1.0M resulted from a one-time adjustment for churned acquired customers.

• Adjusted EBITDA increased 25% to $370.8K, reflecting underlying operational strength.

Financial highlights

• Q2 2025 revenue: $6,503,539, down from $7,353,518 in Q2 2024.

• Gross margin: 50.4% vs. 41.7% in Q2 2024.

• Operating loss: $1,021,120, impacted by a $1,193,484 one-time adjustment.

• Adjusted EBITDA: $370,812, up from $296,515 year-over-year.

• Net loss: $1,112,023 compared to net income of $826,430 in Q2 2024.

Outlook and guidance

• Expectation for continued increase in sales and marketing expenses.

• Anticipation of SaaS growth returning and accelerating.

• Exploring efficiency improvements and cost containment through AI and technology.