ISS (ISS) SEB Summer Seminar presentation summary

Strategic and operational highlights

• Strategic execution and commercial momentum are accelerating, with a sharper focus and faster decision-making.

• Retention rate stands at 94%, reflecting strong customer loyalty and engagement.

• Leaner executive group management structure is driving faster execution.

• DTAG arbitration process is progressing as planned, with an oral hearing scheduled for mid-July.

• Workplaces are evolving, with 81% of employees working in a hybrid fashion and 64% motivated by improved facilities.

Financial performance and outlook

• Q1 2025 organic growth reached 4.3%, driven by price increases, volume, and above-base business.

• 2025 outlook reconfirmed: organic growth of 4-6% and operating margin above 5%.

• EPS restored with a CAGR of 9.4% from 2014-2024; operating margin recovering to over 5%.

• Solid cash conversion averaging 57% from 2014-2024, with growing ROIC on a stable capital base.

• Significant cash return in 2025: DKK 575m dividend paid, ~DKK 800m of DKK 2.5bn share buyback completed, and 11.5m shares cancelled.

Business resilience and model

• Demonstrated resilience through economic cycles, maintaining predictable organic growth and operating margins.

• Business model supports talent retention and productivity by enhancing workplace experiences.

• Office space is positioned as a strategic asset to help customers retain talent and boost productivity.