Jack Henry & Associates (JKHY) The 44th Annual William Blair Growth Stock Conference summary

Key themes and company culture

• Emphasizes a people-first culture with Midwest values, focusing on associates, clients, and shareholders.

• Maintains high employee engagement and service excellence, with 99%+ customer retention.

• Recognized for sustainability and responsible business practices, publishing an annual sustainability report.

Market focus and client base

• Serves over 7,500 U.S. community and regional financial institutions, covering a large share of mid-sized banks and credit unions.

• Holds 23% market share in $1B–$10B banks and 46% in $500M+ credit unions.

• Client relationships are long-term, with over half of bank clients and a third of credit unions partnered for 20+ years.

Product offerings and innovation

• Provides over 250 mission-critical solutions, including core banking, payments, fraud, and digital banking.

• Majority of solutions delivered via hosted SaaS with long-term contracts and high retention.

• Invests 14–15% of revenue in R&D, focusing on tech modernization and cloud migration.