Metropolitan Bank (MCB) Investor Day 2026 summary

Strategic technology and modernization initiatives

• Completed a multi-year modernization program, replacing legacy systems with a scalable, API-enabled platform, with the final phase (core deposit and teller platform) going live in April 2026 to enable real-time data, automation, and modular upgrades.

• Modernization focused on operational efficiency, risk management, and customer experience, with phased rollouts across payments, lending, and digital capabilities, reducing execution risk and enabling rapid product launches and third-party integrations.

• Infrastructure upgrades include expanded data centers, network redesign, enhanced monitoring, and branch network enhancements to ensure enterprise-grade resiliency and performance.

• Modular tech stack avoids vendor lock-in, allowing flexibility to switch vendors and adapt to evolving needs.

• The new platform is designed to provide measurable growth, efficiency, and competitive advantage, positioning for sustainable expansion.

Artificial intelligence strategy and deployment

• AI program is governed by a cross-functional working group and a dedicated Chief AI Officer, with a phased approach: internal/assistive AI in 2026–2027, then client-facing solutions in 2027–2028.

• Priority AI use cases include Microsoft 365 Copilot, credit memo automation, BSA/AML monitoring, legal AI, and Moody’s AML screening, with over 15 use cases live or in development and pilots/rollouts scheduled through 2026.

• Multi-year roadmap targets full AI-native operations by 2028, with all employees AI fluent and up to 15 digital agents deployed.

• AI initiatives are expected to drive productivity, risk reduction, and selective revenue enablement, with positive net economics by 2028.

• AI governance aligns with regulatory expectations, with regular board reporting, proactive regulator engagement, and robust risk controls.

Payments and fee income business development

• Shifting from third-party to direct merchant relationships in payments, targeting regulated industries such as iGaming and telehealth for fee income and low-cost deposits.

• Building a bespoke real-time payments platform, aiming for a Q4 2026 go-live, with first-mover advantage and significant operator cost savings.

• Fee income from payments expected to return to or exceed prior levels ($20M+ annually), with meaningful ramp in 2027.

• Focus on value-added solutions, not price competition, to expand client margins and drive sticky deposits.

• Direct-to-merchant model eliminates intermediaries, reducing chargeback risk and enhancing regulatory positioning.