Paymentus (PAY) Goldman Sachs Communacopia + Technology Conference summary

Business overview and value proposition

• Focuses on simplifying bill payments for recurring billing companies across multiple verticals, including utilities, government, insurance, telecom, and healthcare.

• Offers a cloud-based, enterprise-class solution that modernizes customer experience, billing, collections, and finance operations.

• Core value is improving customer experience and reducing cost to serve for billers, touching both customer engagement and revenue collection.

Market opportunity and customer base

• Processes about 450 million payments annually, a small fraction of the 16-17 billion bills paid each year in the U.S.

• Now targets the entire bill payment market, including large enterprise billers and previously bank-centric segments.

• Sees growing traction from the largest billing companies due to its unique platform and Instant Payment Network (IPN).

Consumer behavior and biller challenges

• Only 15% of consumers use auto pay; 85% make active decisions each month, creating collection challenges for billers.

• Automates communication and collection processes for billers, especially for late or hard-to-reach customers.

• Reduces servicing costs for billers by addressing the needs of the most expensive customer segments.