Pros (PRO) KeyBanc Capital Markets Technology Leadership Forum summary

Business overview and platform strategy

• Focuses on optimizing shopping and selling experiences using AI for demand generation, dynamic pricing, and sales acceleration across 40+ industries, with a strong presence in airlines and B2B sectors.

• Achieved $317 million in revenue, with 84% recurring, and has largely completed its SaaS transition.

• Shifted from selling products to a modular platform, enabling customers to expand usage across geographies and business lines as value is realized.

Product innovation and AI enhancements

• Introduced Gen IV solutions leveraging neural networks for price optimization, handling sparse data, and providing explainable recommendations.

• Launched Capacity-Aware Optimization for businesses with capacity constraints and Dynamic Ancillary Pricing for exploring price elasticity in volatile markets.

• Uses both predictive and generative AI, including Azure OpenAI, to enhance forecasting, product recommendations, and customer onboarding.

• AI-driven product-led growth initiatives are expected to boost top-of-funnel sales and long-term growth.

Market conditions and financial outlook

• Airlines face operational challenges post-pandemic, including labor shortages, inflation, and supply chain pressures, leading to delayed software investments and longer sales cycles.

• Lowered outlook for second-half bookings and extended timeline for achieving Rule of 40 targets from 2026 to potentially 2027, with B2B driving current growth.

• Confident in long-term targets due to foundational business changes and ongoing innovation, expecting acceleration as airline challenges subside.