Sberbank of Russia (SBER) Investor Day 2025 summary

Strategic priorities and ecosystem development

• Focus on building a human-centric ecosystem, integrating financial and non-financial services around life scenarios, with Sberbank Online as the central platform used by over 85 million monthly users.

• Expansion of lifestyle services, including family banking, home management, car services, entertainment, health, and e-commerce, all accessible through a unified app experience.

• Personalized recommendations and AI-driven features enhance user engagement and satisfaction, aiming to increase customer retention and cross-service usage.

• Subscription model (Prime) unifies access to entertainment, e-commerce, and banking privileges, with over 24 million subscribers and plans for further personalization and regional expansion.

• Continued investment in AI and digital products to drive innovation, efficiency, and customer value across all segments.

AI and technology innovation

• Deployment of generative AI (GigaChat) and specialized AI agents across retail, business, and industry, supporting tasks from financial management to healthcare and education.

• AI-driven assistants proactively support users in banking, investments, tax deductions, and business operations, with over 1,000 agents in development.

• AI adoption in corporate lending, real estate, and industry, with 60% of residential real estate deals and RUB 5 trillion in corporate loans processed using AI.

• Open access to flagship AI models and tools for businesses, fostering a collaborative ecosystem and accelerating digital transformation.

• AI implementation expected to deliver RUB 550 billion in value by 2026 through revenue growth, risk reduction, and cost optimization.

Financial guidance and performance outlook

• 2026 targets maintained: ROE at 22%, capital adequacy at 13.3%, and dividend payout at 50% of 2025 profit.

• Anticipated easing of monetary policy with a key rate of 12% by end-2026, supporting credit growth of 9%-11% and normalization of lending activity.

• Net interest margin forecasted at 5.9% for 2026, with stable deposit and investment product growth expected despite market shifts.

• Commission income growth targeted at 5%-7% in 2026, with focus on new product development and increased client funds under management.

• Cost-to-income ratio to remain around 10%, supported by ongoing efficiency measures and significant investment in AI (RUB 60 billion over three years).