ServiceTitan (TTAN) Q4 2026 earnings summary

Executive summary

• Surpassed $1 billion annualized revenue run rate in FY26, with total revenue of $961 million, up 24% year-over-year, and strong platform and subscription revenue growth.

• Launched and expanded the AI-powered Max platform, doubling its capacity and driving significant customer ROI and margin improvements.

• Focused on scaling Max, accelerating organizational velocity, and expanding into commercial and roofing trades, with commercial CRM and construction products gaining traction.

• Added a new Chief Technology and Product Officer to drive AI and product development.

• Net dollar retention exceeded 110% in Q4FY26, indicating strong customer expansion and engagement.

Financial highlights

• FY26 total revenue reached $961 million, up 24% year-over-year; Q4 revenue was $254 million, up 21% year-over-year.

• Q4 platform gross margin was 80%, and total gross margin was 73.8%; FY26 non-GAAP gross margin was 74.0%.

• Q4 operating income was $27.1 million (10.7% margin); FY26 non-GAAP income from operations was $94.1 million (9.8% margin).

• Free cash flow for FY26 was $85.1 million, up from $15.5 million prior year; Q4 free cash flow was $35.4 million.

• Gross transaction volume (GTV) for FY26 was $82.1 billion, up 20% year-over-year; Q4 GTV was $19.8–$20 billion, up 16%.

Outlook and guidance

• FY27 revenue guidance: $1.11–$1.12 billion; non-GAAP operating income: $128–$133 million.

• Q1 FY27 revenue guidance: $255–$257 million; non-GAAP operating income: $27–$28 million.

• Long-term non-GAAP operating margin target is ~25%; gross margin target is ~77%.

• Expect 25% incremental operating margin for FY27, with increased R&D and AI investments.

• Usage revenue expected to outpace GTV growth due to partner monetization and AI products.