Taskus (TASK) The 44th Annual William Blair Growth Stock Conference summary

Business overview and service offerings

• Provides outsourced digital services, focusing on customer experience, trust and safety, and AI services for leading tech firms, Fortune 500s, and startups.

• Trust and Safety teams moderate content for social networks, dating apps, and job sites, and develop policies to combat scams and harassment.

• AI Services teams annotate data for large language models and autonomous vehicles, supporting generative AI development.

• Recognized as a leader in Trust and Safety, Financial Crime and Compliance, and Data Annotation by Everest Group.

• Offices in 27 locations across 12 countries, with nearly 50,000 employees supporting 200 clients.

Financial performance and growth outlook

• Achieved $924 million in revenue and 23.9% adjusted EBITDA margin in 2023.

• Expects all geographies except the US to grow revenue year-over-year in 2024.

• Beat Q1 2024 revenue guidance by $3 million; expects to return to year-over-year revenue growth in Q2 2024, with acceleration each subsequent quarter.

• Maintained strong financial discipline, saving over $20 million annually through efficiency programs and generating $130 million in free cash flow in 2023.

• Repurchased over 12 million shares through Q1 2024 and maintains a leverage ratio of 0.4x.

Strategic initiatives and market positioning

• Focused on four growth levers: taking share from competitors, cross-selling specialized services, diversifying into enterprise clients (banking, financial services, healthcare), and deploying generative AI tools.

• Increased percentage of clients using multiple specialized services by 10% year-over-year.

• Targeting expansion with big tech and enterprise clients, aiming to grow relationships and establish a stable revenue base.

• Pursuing prudent M&A for geographic and service expansion, with an active but disciplined pipeline.