TransUnion (TRU) The 44th Annual William Blair Growth Stock Conference summary

Business overview and strategic direction

• Operates as a global data and analytics company with over $4 billion in revenue and presence in 30 countries, with 75% of revenue from the U.S.

• Core business is built on consumer credit information, used for lending, insurance, and healthcare applications.

• Expanded into digital marketing and fraud mitigation through the acquisition of Neustar in late 2021.

• Unified consumer identity enables precise marketing, risk evaluation, and fraud prevention across channels.

• Focused on leveraging data for customer acquisition, lifecycle management, and security.

Technology transformation and operational efficiency

• Investing in technology modernization, consolidating legacy systems onto the cloud-native OneTru platform.

• OneTru platform integrates credit, marketing, and fraud products, enabling global scalability and faster innovation.

• Streamlining operations by centralizing common functions in global capability centers (GCCs) in India, South Africa, and Costa Rica.

• Targeting $200 million in annual run-rate savings after a $300 million investment over two years, with further global rollout planned.

• Enhanced cybersecurity and reduced technology sprawl are key benefits of the transformation.

Market and macroeconomic trends

• U.S. consumer lending peaked in 2021, followed by inflation, rising rates, and increased delinquencies, though still within normal ranges.

• Loan volumes dropped in late 2023 due to consumer stress and banking sector instability, but have since stabilized.

• Current environment is flat but stable, with cautious optimism for continued recovery.

• Insurance market experienced dislocation due to inflation and claim severity, but is now improving as carriers resume customer acquisition.

• Growth in insurance is rebounding from recent lows, with expectations for better performance off softer comparables.