WNS (WNS) J.P. Morgan Ultimate Services Investor Conference (USIC) 2024 summary

Company positioning and market approach

• Operates globally with 60,000 employees across 14 countries and 64 development centers, focusing on middle, back, and front office transformation, cost leadership, and analytics.

• Vertically organized to deliver deep domain expertise and operational capabilities.

• Maintains a history of strong double-digit growth and stable profitability, weathering major global crises.

Recent business challenges and outlook

• Faced a 'perfect storm' last year, losing 16% of revenue due to a large healthcare client exit, OTA client changes, and digital client transitions from onshore to offshore.

• Signals a return to growth with 2–3% expected in Q3, aiming to resume industry-leading growth rates in Q3 and Q4.

AI and technology strategy

• Sees technology, including Generative AI, as an opportunity to drive productivity and expand addressable market.

• Trained 22,000 employees in Generative AI; expects 5% of revenue to be GenAI-related this year.

• Engaged in 60 client POCs for GenAI, focusing on digital transformation, cost leadership, and revenue growth.