Citigroup (C) investor relations material

Strategic vision and transformation

• Set near-term ROTCE target of 11%-13% for 2027-2028, aiming for 14%-15% in the medium term, with a clear path to achieve these organically through revenue growth, efficiency gains, and capital productivity.

• Reshaped around five core businesses, completed most consumer exits, and reinvested freed capital into growth and shareholder returns, with advanced exits in Mexico and Poland.

• Simplified management structure, increased accountability, modernized infrastructure, and invested heavily in technology and AI, with 90% of transformation work at or near target state.

• Reset leadership and culture, emphasizing accountability, discipline, and alignment with shareholders, and became a destination for top talent.

• Built a resilient, interconnected platform to serve multinational clients, emphasizing operational and financial strength.

Business performance and growth drivers

• Services delivered record $22.6B revenue, 12% CAGR, and 24.6% ROTCE, maintaining #1 global TTS position and strong market share gains.

• Markets achieved 11.6% ROTCE in 2025, with fixed income as a core strength, equities revenue up 40% YoY, and targeting 13%+ ROTCE.

• Banking revenue grew at 10% CAGR since 2022, with ROTCE up significantly, focusing on top-tier investment banking and leveraging commercial bank for North America growth.

• Wealth business turned around, achieving nearly 11% ROTCE in Q1 2026, with $90B net new investment assets in two years, aiming to capture $5T in held-away assets and strengthen retail bank profitability.

• U.S. Consumer Cards delivered $18.3B revenue, 22% ROTCE, and 8.4% CAGR, focusing on general purpose cards, optimizing private label, and leveraging AI for risk and marketing.

Technology, innovation, and AI

• AI deployed enterprise-wide to drive growth, productivity, and risk management, with over 180,000 employees upskilled and 50+ use cases in services alone.

• AI and automation compress complex processes, enhance client experience, and improve operational efficiency across all businesses.

• Launched Citi Sky, an AI-powered wealth management assistant, and integrated AI into cards, risk, and customer service for significant productivity gains.

• Investments in digital assets and blockchain, including Citi Token Services and partnerships with Coinbase, to support evolving client needs.

• Simplified data architecture, improved capital efficiency, and enhanced operational resilience, with technology spend focused on business growth.