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TELUS Desjardins Toronto Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Desjardins Toronto Conference summary24 Nov, 2025
Strategic differentiation and growth pillars
Focused on best networks, products, and customer service, with early fibre deployment driving internet growth and product bundling.
Expanded into global markets with health care, security, and home automation offerings, leveraging technology for relevance beyond connectivity.
Maintains lowest wireless churn rate, investing in digital and AI to enhance customer experience and efficiency.
Pursues scalable growth by exporting Canadian-built solutions internationally.
Competitive environment and ARPU trends
Black Friday promotions were quieter and more targeted, with more activity in internet than wireless.
Industry pricing has dropped significantly, requiring a balance between ARPU, handset subsidies, and financing.
Wireless ARPU shows sequential improvement but remains negative; gradual recovery expected into 2026.
Wireline and fibre expansion
Internet subscriber growth is balanced across East, West, and business segments, with strong SMB momentum.
Fibre build in the East is underway, aligned with capital intensity targets, using both direct build and third-party leasing.
Bundling internet with wireless, security, and health care is a key strategy for the Eastern market.
Fixed data revenue growth slowed due to large business customer re-rates, with consumer internet remaining strong.
Unpack the $1.2B incremental AI revenue growth.
TELUS Health partner: What's the timeline?
Fiber in East: How does it fit CapEx targets?
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Q4 202511 Feb, 2026
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Frequently asked questions
TELUS Corporation is a telecommunications company providing a wide range of services including wireless, data, internet, television, and healthcare technology solutions. The company serves consumers, businesses, and healthcare providers primarily across Canada. TELUS operates within the telecommunications and information technology sectors. The company is headquartered in Vancouver, Canada, and its shares are listed on the TSX.
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