AGL Energy (AGL) Investor Update summary

Strategic partnership and transformation

• Deepening partnership with Kaluza is central to the retail transformation program, aiming to enhance customer and agent experience, reduce operating costs, and expand product offerings.

• Over the next three years, more than 4 million gas and electricity services will be migrated to the Kaluza platform, with implementation costs estimated at AUD 400 million over four years starting FY2024.

• Net benefits are expected from FY2028, with annual cash savings of AUD 70–90 million from FY2029.

Kaluza platform capabilities and innovation

• Kaluza automates retail operations, streamlines processes, and enables digital self-serve, reducing cost to serve and increasing customer engagement.

• Real-time data architecture supports rapid innovation, flexible integration, and high scalability, enabling new propositions like dynamic tariffs and EV charging solutions.

• AI-powered tools, such as the Ava virtual assistant, have delivered significant operational savings and improved customer satisfaction.

Customer and market impact

• Migration to Kaluza has led to a 44% reduction in cost to serve and high digital engagement in Australia, with OVO Energy Australia achieving a Trustpilot rating of 4.6 and NPS of +40.

• Kaluza’s Flex solution enables managed charging and flexible load management, with plans to expand into solar and battery storage in Australia.

• The platform supports compliance with complex regulatory environments and adapts quickly to local requirements.