BrightSpring Health Services (BTSG) Goldman Sachs 45th Annual Global Healthcare Conference summary

Platform overview and differentiation

• Operates as a home and community health services provider, focusing on both pharmacy and provider services, delivering care directly to patients in their homes and communities.

• Drives above-market growth through operational excellence, sales, marketing, and leveraging scale for procurement and payer diversification.

• Integrates pharmacy and provider services to offer coordinated, preventative, and lower-cost care, benefiting from best practices and contracting capabilities.

• Serves large, essential markets with a focus on quality and continuous improvement, resulting in growth rates outpacing the industry.

Strategic priorities and growth drivers

• Pursues a playbook of volume growth, operational efficiency, and accretive acquisitions, targeting markets with 6%-8% growth on the provider side and double digits on pharmacy.

• Expanding into home-based primary care as a third pillar, aiming to serve 100,000–200,000 people under this model in 3–5 years.

• Invests in sales, marketing, and innovation to differentiate and reach patients, with a focus on quality and operational excellence.

• Grows geographically through de novo expansion and tuck-in acquisitions, emphasizing the right market selection and deepening service offerings.

People and culture

• Emphasizes people as a competitive differentiator, highlighted by a $100 million all-employee equity grant to foster ownership culture.

• Focuses on retention, training, and efficient onboarding, with improving turnover and scalable labor models, especially in pharmacy.