GoDaddy (GDDY) Citi Global Emerging Market Conference summary

Financial performance and growth outlook

• Achieved 29% EBITDA margin, targeting 33% by 2026, with strong progress on a three-year plan.

• Bookings and revenue growth are outpacing targets, with applications and commerce bookings up 23% in H1.

• Margin expansion driven by higher-margin applications and commerce, global talent strategy, and operational efficiencies.

• Cost optimization and AI-driven tools like Gabby are improving service quality and reducing costs.

• Customer base remains resilient, with positive sentiment despite macroeconomic uncertainties.

Strategic initiatives and product innovation

• Focused on three multi-year growth drivers: commerce, pricing and bundling, and seamless customer experience.

• Launched Airo, an AI-powered experience automating website, email, and marketing setup for new domains.

• Digital marketing suite uses AI to automate content creation and customer engagement for microbusinesses.

• Managed WordPress enhanced with Site Optimizer, providing actionable SEO improvements and automation.

• Commerce offerings expanded with new retail and services products, targeting higher-margin segments.

Customer strategy and engagement

• Prioritizing customers with broader intent and higher product attachment, increasing ARPU from $158 to $200+ in five years.

• Airo introduced to over 1 million customers, with 500,000 engaging and early signs of monetization through paywalls and renewals.

• Cross-selling success in productivity and commerce suites, with plans to extend Airo to the existing customer base.

• Retention rates remain high at 85%, with ongoing efforts to improve customer journey and product discovery.

• Divestitures and product shutdowns focus resources on strategic, high-value offerings.