LuxExperience B.V. (LUXE) Goldman Sachs 32nd Annual Global Retailing Conference 2025 summary

Market environment and consumer trends

• High-end customers remain resilient, with 4% of clients generating 40% of revenues and showing stable, positive sentiment despite broader market volatility.

• Luxury market is experiencing polarization, with some brands facing revenue declines while others grow, driven by brand perception and value alignment.

• Online luxury market continues to grow at 8%-12% annually, with strong performance in regions like Southern Europe and the U.S.

• Top customers are less price-sensitive, shielding the business from aspirational customer weakness.

• Recurring customer revenues are increasing, with high net sales retention among loyal clients.

Brand strategy and portfolio integration

• Recent acquisition of YNAP and formation of LuxExperience aims to keep brand identities distinct, with separate buying, marketing, and merchandising teams.

• Backend operations, IT, and logistics will be consolidated to capture synergies and improve efficiency.

• Each brand targets different customer segments, with minimal overlap, allowing for tailored go-to-market strategies.

• Maintaining unique brand experiences is prioritized to preserve customer loyalty and heritage.

Competitive positioning and growth drivers

• Weakening competition has strengthened market leadership, positioning the group as the only global digital luxury multi-brand operator.

• Focus on high-value, recurring customers drives profitability and differentiation, with a high share of full-price sales and industry-leading average order value.

• Growth opportunities exist in underpenetrated regions (e.g., U.S., Middle East, China) and categories (menswear, kidswear, fine jewelry, lifestyle products).

• Market share globally remains low (2%-5%), offering significant room for expansion.