Paymentus (PAY) Wolfe Fintech Forum summary

Growth drivers and business momentum

• Growth in 2024 driven by innovation, a strong competitive moat, and business momentum, supported by a scalable platform and robust go-to-market strategy.

• Revenue guidance surpasses $1 billion, with hundreds of millions of transactions and billions of dollars processed.

• High 30s growth in both revenue and EBITDA, fueled by new implementations across all customer sizes and verticals, as well as strong same-store sales.

• Operating leverage and contribution profits are increasing as the business scales.

• Backlog and pipeline are more diversified across verticals and client sizes, supporting confidence in sustained growth through 2025.

Platform evolution and vertical strategy

• The platform was designed to be scalable and serve any vertical or biller size, making it difficult for competitors to replicate.

• Initial focus on utilities provided a foundation for profitability and retention, enabling expansion into other verticals.

• The approach is vertical-agnostic, with growth in established sectors like utilities, government, and insurance, as well as newer areas such as education, telecom, and healthcare.

• Customers value a consistent, streamlined experience across all channels and verticals.

Value proposition and customer experience

• Billers seek to lower their total cost to serve by streamlining processes beyond payment processing.

• Improving customer experience and ensuring uniformity across channels are key advantages.

• The platform’s pervasiveness and reputation are driving more inbound leads, including from large enterprises.