Sonetel (SONE) Q4 2025 earnings summary

Executive summary

• Achieved record growth driven by the 'Skype effect,' with strengthened profitability and a significant AI transformation impacting both customer service and internal processes.

• Customer base surged, ending the period with 33,600 paying customers, a 64% increase, and annual recurring revenue (ARR) up 19% in SEK and 40% in USD.

• The period covered 18 months (July 2024–December 2025) due to a transition to a calendar year.

Financial highlights

• Net sales for the full period rose to 43.9 MSEK from 23.4 MSEK year-over-year; Q4 sales were 7.7 MSEK, up 29% from the same quarter last year.

• Operating income for the period was 0.9 MSEK, up from 0.2 MSEK; Q4 operating loss improved to -0.6 MSEK from -0.9 MSEK.

• EBITDA reached 12.7 MSEK for the 18 months (annualized ~8.5 MSEK), up from 7.5 MSEK for the previous 12 months.

• Pre-tax result was -0.8 MSEK, improved from -1.8 MSEK; adjusted for currency effects, -1.6 MSEK vs. -2.1 MSEK.

• Cash flow from operations was 8.3 MSEK, up from 5.5 MSEK; liquidity at period end was 1.0 MSEK.

• Gross margin remained strong at 79%.

Outlook and guidance

• Strategy focuses on refining the core virtual number experience, increasing conversion to higher-value plans, and continuing AI-driven transformation.

• Market share remains minimal in a large global market, with significant growth opportunities seen for 2026.

• As of January 2026, ARR in USD was 40% higher year-over-year, and SEK revenue up 12%.