The Western Union Company (WU) UBS Global Technology and AI Conference summary

Quarter-to-date performance and guidance

• Reiterated raised 2024 guidance, confident in achieving $1.70–$1.80 EPS and revenue targets.

• European and APAC businesses showing strong progress; Middle East, especially Iraq, remains volatile but tracking at the lower end of the expected range.

• Americas, particularly intra-Latin America and US-to-Mexico corridors, experiencing softness due to political and economic factors.

Regional and business segment trends

• Dynamic FX pricing and debit acceptance in Europe have driven transaction growth and improved competitiveness.

• Branded company stores and exclusive agent locations in Europe and Africa have contributed to stronger performance.

• APAC and Africa regions are gaining momentum, while Latin America remains challenged.

Evolve 2025 strategy and operational levers

• Retention metric expanded from retail-only to global, with ongoing improvements but below the 200 bps aspirational target.

• Branded digital customer growth remains strong, with six consecutive quarters of double-digit transaction growth.

• Consumer Services revenue is tracking well above double-digit growth; digital wallet growth metric replaced by revenue focus.

• Omnichannel customer growth is no longer a primary target, as most customers transition from retail to digital.