The Western Union Company (WU) UBS’s 2025 Global Technology and AI Conference summary

Strategic direction and growth initiatives

• Focus on expanding beyond remittances, with consumer services growing 49% last quarter and doubling over three years, aiming to double again in the next three years.

• Consumer services now include wallet, prepaid, media network, and travel money, with travel money targeted to reach $250 million in three years.

• Sustained double-digit growth in consumer services for three years, targeting $1 billion by 2028, leveraging a 100 million customer base.

• Digital-first strategy in APAC and Middle East, with new digital platforms and wallet launches, and strong transaction momentum in both regions.

• Branded digital business has seen eight quarters of mid-single-digit revenue growth and low double-digit transaction growth.

North America and Intermex acquisition

• North America retail business stabilized after recent declines, with easier comps expected next year.

• Intermex acquisition expected to close mid-next year, adding 10,000 agents and expanding company-owned stores to 250 in the U.S.

• Intermex brings operational synergies, faster agent onboarding, and improved agent support, expected to enhance U.S. market presence.

• Acquisition price at 5x EBITDA before synergies, 4x after, with regulatory approvals progressing.

Retail and digital strategies

• Modernized global point of sale system enables rapid tech updates and improved customer experience.

• European retail strategies, including dynamic pricing and sales force incentives, are being adapted for North America.

• Debit card acceptance in Europe has led to higher transaction values and more loyal customers, with rollout underway in the U.S.