Zenvia (ZENV) Registration Filing summary

Company overview and business model

• Operates a unified end-to-end CX SaaS platform enabling businesses to create scalable, digital-first, and hyper-contextualized customer experiences across multiple channels, integrating AI and automation with human support.

• Offers a portfolio including SaaS solutions (Attraction, Conversion, Service, Success) and CPaaS products (SMS, Voice, WhatsApp, Instagram, Webchat), with integration to legacy systems and CRM/ERP software.

• Serves a diverse customer base from small businesses to large corporations, supporting digital transformation and paperless communications.

• SaaS segment has grown to represent 41.2% of gross profit in 2023, with CPaaS at 58.8%.

• Incorporated in the Cayman Islands, with principal executive office in São Paulo, Brazil, and listed on Nasdaq as a foreign private issuer and emerging growth company.

Financial performance and metrics

• As of June 2024, aggregate market value of outstanding common shares held by non-affiliates is $66.6 million, based on 17.3 million Class A shares held by non-affiliates.

• Gross profit in 2023 split: 41.2% from SaaS, 58.8% from CPaaS.

• Audited consolidated financial statements as of December 31, 2023, and 2022, and for the three years ended December 31, 2023, are incorporated by reference.

Use of proceeds and capital allocation

• Net proceeds from securities sales will support business development and growth, capitalization, debt prepayment, financial flexibility, and general corporate purposes including working capital, capex, investments, and acquisitions.

• Management has broad discretion over allocation and may invest proceeds in short-term, investment-grade, interest-bearing securities pending use.