Zenvia (ZENV) Status Update summary

Strategic cycle transition and business focus

• Entered a new strategic cycle in January 2025, focusing on accelerating growth of the Zenvia Customer Cloud as the core business, leveraging AI-driven solutions and data analytics for businesses of all sizes and industries, with strong initial results and international expansion in Latin America.

• Product-led growth, volume-based pricing, and flexible adoption are key differentiators, enabling scalable revenue and higher client adoption.

• Workforce reduced by 15% to enhance efficiency and ensure a sustainable foundation for the new cycle, with expected cost savings of BRL 30–35 million in 2025.

• Focus on organic growth, partnership ecosystem, profitability, and capital structure optimization to deliver shareholder value.

• Proactive consideration of divesting non-core assets to reinforce focus on Zenvia Customer Cloud and optimize capital structure.

Financial performance and guidance

• Closed 2024 with nearly 6,000 companies using Zenvia Customer Cloud, 20% of which are outside Brazil, generating estimated revenue of BRL 180–200 million.

• Projected 2025 growth for Zenvia Customer Cloud is 25%–30%, with a gross margin of 68%–70% and positive EBITDA margin.

• No immediate plans for further M&A; current product suite is considered sufficient for organic growth.

• Guidance for 2025 will be provided with Q4 results; no funding gap issues anticipated due to cost savings and potential asset divestments.

• Continued deleveraging and expansion in Latin America are key next steps.

Asset strategy and reporting

• Non-core assets, including CPaaS, may be divested if value accretive to shareholders and supportive of deleveraging.

• CPaaS and SaaS will continue to be reported separately for the next few quarters; Zenvia Customer Cloud reporting will be considered in the future.

• No loss of synergies expected if CPaaS is spun off, as partnerships can cover multi-channel needs.

• Asset monetization timeline not set; all non-Zenvia Customer Cloud assets are under review for potential divestment.