Contact
The primary channel for all support inquiries and incident reporting is your Quartr representative. All technical support requests and incident reports should be initiated through this channel.Support hours
Our standard support hours are 9:00 AM - 5:00 PM CET, Monday through Friday.For critical incidents significantly impacting core service availability
outside of standard hours, we have an on-call system to initiate response
protocols.
Response times
| Request type | Target response time |
|---|---|
| General inquiries | Within one business day |
| Incident reports | Initial acknowledgment within one hour |
Response time refers to acknowledgment of your report and initiation of
investigation, not full resolution.