Olo (OLO) Piper Sandler Growth Frontiers Conference 2024 summary

Company mission and evolution

• Focused on delivering hospitality at scale by leveraging guest data to personalize experiences and drive profitable traffic for restaurants.

• Originated as a digital ordering service in 2005, expanded to include delivery, marketplace aggregation, and now three solution suites: Order, Pay, and Engage.

• Serves 82,000 restaurants across 700 brands, with 85 million annual guests and over 2 million daily transactions.

• Operates an open, modular platform with a network of 400 integrated technology partners, the largest in restaurant tech.

Financial performance and scale

• Latest guidance projects $280 million in full-year revenue, growing at 23% year-over-year.

• Non-GAAP operating income is around $26 million, with a 9% operating margin.

• Processed over $26 billion in GMV last year, with $2.5 billion in gross payment volume (GPV).

Product suite overview and monetization

• Three main suites: Order (digital ordering, delivery, channel management), Pay (payment processing), and Engage (guest engagement).

• Monetization is primarily per location per month SaaS fees, with transaction-based fees for certain modules.

• Average of 3.5 product modules per location, with significant expansion potential, especially in Pay and Engage.