Pihlajalinna (PIHLIS) Pre-silent presentation summary

Key operational highlights

• Sydänkaista service ranked among the top three in the Quality Award 2025 by the Finnish Medical Association; adopted by Stora Enso for at-risk individuals.

• Psychiatry service and cost liability for Kuusiolinna Terveys transferred to South Ostrobothnia wellbeing services county on 1 February 2025.

• New medical center opened in Pietarsaari, replacing an outdated clinic.

• Service offering in Seinäjoki strengthened by acquiring DBC Seinäjoki, specializing in physiotherapy.

Market and business environment

• Demand for private health services remains stable in occupational healthcare and insurance company services.

• Supply is strong and diagnostic conversions have increased.

• Public sector savings pressures are impacting hospital and clinic demand, including service vouchers.

• Planning and implementation of ending complete outsourcing is ongoing, with adjustments for wellbeing services counties.

Customer and employee experience

• Employee and customer experience, as measured by NPS, have continued to improve.

• Ongoing comprehensive measures to enhance cost-effectiveness.